Create and organize
Notes, folders, tasks, reminders and attachments.
Memoeli support
Help, without the hassle.
Find clear answers for notes, reminders, focus sessions, backups and your privacy.
support@memoeli.comFocus and personalize
Focus sessions, feedback, app lock and appearance.
Protect and restore
Local backups, Google Drive and purchases.
Start with a quick answer.
Open a topic to see the essentials. If you still need help, you can reach us directly below.
How do I organize notes?
Create a quick note from the Notes screen, then use folders to group related ideas. Search helps you find notes later, while Trash keeps deleted notes available until you remove them permanently.
How do to-do reminders work?
Add a date and time to a task and allow notifications when Android asks. Memoeli requests reminder-related permissions only when you use the feature.
Why did a reminder not appear?
Check Memoeli’s notification and alarms-and-reminders access in Android settings. Verify the task time and time zone. Some device battery-saving settings may delay background activity.
How do I use the focus timer?
Open Focus, choose a visual style and duration, then begin. Completion feedback can use sound or vibration according to your settings.
How do I add an attachment?
Choose a photo or document through Android’s system picker. Each attachment can be up to 20 MB. Memoeli does not need broad access to your photo library or storage.
How does app lock work?
App lock uses your device’s authentication system. Memoeli does not receive your fingerprint, face data or device PIN.
How do backups work?
Create a local backup and choose its destination, or connect Google Drive and confirm an upload or restore. Keep your backup file and password safe.
Can my backup password be recovered?
No. The password is not received or stored by the developer. Without it, a protected backup cannot be restored.
How do I restore a purchase?
Use Restore purchases while signed into the Google Play account used for the original purchase. If it still does not appear, contact support with the Google Play order ID.
How do I delete my data?
Follow the data-deletion guide for separate steps covering Trash, app data, exported files, Drive backup and Google access.
Contact support
Still need a hand?
Tell us what happened, along with your Android and Memoeli versions. Never include your backup password or private note content.
Email support